Local and mail-in requests go directly to the GotCracked team

Repair request

Tell us what needs attention.

Choose local or mail-in service, share the device details, and your request will go directly to the GotCracked Portal for review.

Start a repair

Let’s get your device
back to normal.

Share a few details. We will review the issue and contact you to confirm timing and next steps.

🔒

Your information stays private.
Never include a device passcode in this form. See our Privacy Notice.

Step 1 of 3

What needs attention?

Step 2 of 3

How can we reach you?

Step 3 of 3

When works best?

Request received

We’ll take it from here.

Your request number is . We will use the contact details you provided to confirm timing, pricing, and next steps. Mail-in customers must wait for approval before shipping.

Customer repair status

Track your repair

Enter the ticket number and the phone number used at check-in.

Repair ticket
In repair
Your device repairLast updated recently
  1. Checked in
  2. Diagnosis complete
  3. Approved
  4. In repair
  5. Ready for pickup

For questions about this repair, contact the GotCracked shop.