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Screen & Device Repair
Displays, batteries, charging ports, cameras, speakers, buttons, liquid damage, consoles, and more.
Start a Repair →Device repair, without the runaround
Electronics repair in Blacksburg.
We make it right.
GotCracked repairs phones, tablets, laptops, computers, and game consoles in Blacksburg, Virginia, serving Virginia Tech and the New River Valley with clear diagnostics and dependable service.
6-montheligible repair warranty
Freediagnostics
Frequent-fixcustomer savings
Repair assessment
What’s going wrong?
Tell us what happened. We’ll inspect your device and explain the options.
Illustrative device artwork; repair availability varies by model. Image Credits
Explore services
One repair partner for all your tech
▦ Phones□ Tablets▭ Computers◇ Game consoles
Brands and platforms we service
AppleSamsungGoogle PixelMotorolaDellHPLenovoASUSAcerPlayStationXboxNintendo
Model, parts, and repair availability vary. Tell us the exact device and symptoms so we can confirm service.Start With Your Device
What are we fixing?
Jump straight into the repair request with your device type already selected, or choose a free diagnostic if the problem is unclear.
Phone RepairScreen, battery, charging, camera & moreStart Repair →
Tablet RepairDisplays, batteries, ports & performanceStart Repair →
Computer & Laptop RepairHardware, cooling, storage & softwareStart Repair →
Game Console RepairHDMI, power, storage, cooling & controlsStart Repair →
Not Sure YetTell us the symptoms. We will diagnose first.Free Diagnostic →
Everything we do
Repair, protect,
recover, and upgrade.
From a simple cleaning to a custom gaming PC, we diagnose clearly, explain the options, and help you make the smartest next move.
02
Free Diagnostics
Not sure what failed? We identify the likely cause and explain practical repair options before work begins.
Get a Diagnosis →03
Device & Charge-Port Cleaning
Careful exterior, charge-port, speaker, vent, fan, and internal cleaning for eligible phones, computers, and consoles.
Book a Cleaning →04
Computer Tune-Ups
Startup cleanup, updates, storage checks, performance review, and practical recommendations for a smoother system.
Tune Up My Computer →05
Custom PC Builds
Planning, parts guidance, professional assembly, cable management, setup, testing, and upgrade paths.
Plan My Build →06
Virus & Malware Removal
Threat cleanup, unwanted software removal, browser repair, security review, and steps to reduce reinfection.
Clean My Computer →07
Data Recovery Evaluation
We assess accessible drives and devices and attempt responsible recovery when appropriate. Results are never guaranteed.
Request an Evaluation →08
Battery Replacement
Restore dependable battery life on eligible phones, tablets, laptops, and other devices.
Replace My Battery →Computers & Custom Builds
Hands-on work, clearly explained.
From laptop cooling and storage work to complete custom systems, we inspect carefully, document the plan, and test the finished device.
Plan a Custom Build →Returning customer? Ask about frequent-repair savings on eligible services.
Common repair symptoms
Know the warning signs.
We’ll handle the diagnosis.
Tell us what changed, what the device is doing, and when it started. You do not need to diagnose the failure yourself—we confirm the repair path before billable work begins.
Professional diagnostics
Start with the symptom, not a guess.
Screen damage, charging problems, heat, battery issues, and no-power faults can overlap. We document what is happening, inspect the device, and explain the practical next step.
Phones & tablets
Cracked glass, display damage, or touch problems
Black spots, colored lines, flickering, dead touch areas, sharp glass, or spreading cracks are all good reasons to have the device inspected.
What Happens Next
We identify which display components are affected and confirm the available repair options before work begins.
Battery & power
Fast drain, shutdowns, unusual heat, or swelling
Battery wear and power faults can create similar symptoms, so we verify the cause before recommending replacement.
Safety First
If a battery appears swollen or the device becomes unusually hot, stop using and charging it and have it evaluated promptly.
Laptops & computers
Overheating, loud fans, crashes, or slow performance
Cooling, storage, hardware, and software problems can feel very similar from the outside.
What We Evaluate
We look at the symptoms and overall system health, then explain whether cleaning, repair, upgrade, or software service makes sense.
PlayStationXboxNintendoOther consoles
Game consoles
Console repairs across every major platform
We evaluate PlayStation, Xbox, Nintendo, handheld, and other console families for HDMI, power, storage, cooling, and controller-related problems.
Service Availability
Support depends on the model, failure, parts availability, and practical repairability. Send us the exact console model and symptoms and we will confirm the next step.
Blacksburg & campus life
When your device is also your class, work, and social life.
Tell us about class deadlines, travel dates, remote-work needs, or other timing constraints so we can give you realistic options before the repair begins.
Back up when possibleIf the device still works, save important files before service whenever you can.
Bring related accessoriesFor charging or power problems, the charger or cable can help us reproduce the issue.
Liquid exposurePower the device down and avoid repeatedly testing or charging it before inspection.
We diagnose firstSymptoms can overlap. We confirm what failed before recommending paid repair work.
GotCracked Learn
Want the why behind the repair?
Explore practical device guides, repair videos, maintenance tips, and real repair examples from the GotCracked bench.
General customer guidance only. Actual repair needs, parts, pricing, and turnaround are confirmed after inspection.
A better repair experience
No black box.
You stay in the loop.
Every repair moves through one clear workflow, so you always know what is happening and what comes next.
- 1
Tell us what happened
Book online or stop in. We capture your device and the issue.
- 2
Get a clear diagnosis
We confirm the fix, timing, and price before repair work begins.
- 3
Follow the progress
Track approval, parts, repair, and testing from your customer link.
- 4
Get reconnected
We notify you when your device passes testing and is ready.
Repair From Anywhere
Ship it in.
Track every step.
Start with an online request before sending your device. We confirm that the repair is a good fit, provide your request number and packing guidance, then keep inbound, repair, and return-shipping progress together.
Mail-In Repair DestinationGotCracked700 North Main St, Ste D
Blacksburg, VA 24060
Start a Mail-In Request →Blacksburg, VA 24060
- 01
Request approval first
Tell us the device and issue. Wait for confirmation before shipping.
- 02
Pack securely
Use protective packing and include your GotCracked request number. Send accessories only when requested.
- 03
Approve the repair
We inspect the device and send a clear estimate before billable repair work begins.
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Insured return shipping
Return shipping, insurance, and any applicable charge are documented on your work order.
6month eligible
repair warranty
repair warranty
Why GotCracked
Built on clarity.
Backed by care.
A good repair is more than a working device. It is honest advice, clear communication, and confidence that the job was done right.
✓
Upfront approval
No surprise work. You approve the estimate first.
✓
Repair history
Your device, service, and warranty details stay organized.
✓
Quality testing
Every completed repair is checked before pickup.
✓
Human support
Questions are answered by people who understand the work.
Ready for the Next Step?
Choose the right path.
Schedule a shop visit, complete a full repair intake, or request mail-in approval. Quick questions belong in chat—not in a repair form.
Good questions
Before you hand
over your device.
Still unsure? Ask us in chat. You should not have to complete a repair intake just to get a simple answer.
How Long Will My Repair Take?+
Many common repairs can be completed the same day. Timing depends on diagnosis, device model, parts availability, and your approval. We confirm the expected turnaround before work begins.
Will I Know the Price Before You Start?+
Yes. After diagnosis, you receive a clear estimate. Work begins only after you approve it.
What Should I Do Before Bringing in My Device?+
Back up important data when possible and bring any accessories related to the problem. Do not submit passwords or passcodes through this website.
Do Repairs Include a Warranty?+
Eligible repairs include a six-month workmanship warranty. Coverage depends on the service and parts used, and your final service record identifies the terms for your repair.
Can You Recover My Data?+
We can evaluate many accessible drives and devices and attempt recovery when appropriate. Data recovery is highly dependent on the device and damage, so no amount or outcome can be guaranteed.
Do Repeat Customers Receive a Discount?+
Frequent-repair savings may be available on eligible services. Ask the shop to apply the current offer to your work order.
What Kinds of Devices Do You Repair?+
We service many phones, tablets, computers, and game consoles. Submit your model and issue and we will confirm service availability.
Can I Mail My Device to GotCracked?+
Yes, after we approve your mail-in request. Do not ship before confirmation. Securely pack the device, include the request number, and send it to GotCracked, 700 North Main St, Ste D, Blacksburg, VA 24060. Return shipping and insurance are documented on the estimate or work order.
My Screen Is Cracked But Still Works. Should I Have It Checked?+
Yes if the crack is spreading, glass is sharp, touch is unreliable, or the display develops lines, spots, or flickering. We can confirm which part of the display assembly is affected.
What Should I Do If My Device Will Not Charge?+
Bring the device and, when practical, the charger or cable you normally use. Charging trouble can come from more than one component, so we confirm the cause before recommending repair.
What Should I Do If the Battery Looks Swollen?+
Stop using and charging the device and have it evaluated promptly. Do not press the enclosure closed or puncture the battery.
What Should I Do After Liquid Exposure?+
Power the device down and avoid repeatedly turning it on or charging it. Bring it in for evaluation so we can assess the extent of the damage.
Do I Need an Appointment?+
Not always. Walk-ins are welcome, and appointments are useful when you want to reserve a time window. For mail-in service, submit a request and wait for approval before shipping your device.